ApprovalMax is seeking a motivated Customer Success Manager to join its dedicated, passionate team. Responsibilities include guiding customers through onboarding, developing strong relationships, monitoring performance metrics, addressing inquiries, identifying business opportunities and collaborating with internal teams. The ideal candidate has 2+ years of experience in customer management with a strong track record of driving customer success.
Senior Customer Success Managers (CSMs) are embedded in the heart of customer relationships, understanding their needs and helping them realize the full value of the platform. This role involves building deep, trusted relationships across all levels of the organization, navigating account dynamics, uncovering business goals, and proactively managing risk while driving product adoption and long-term success.
We are seeking a proactive and detail-oriented Customer Success Specialist to join our dynamic customer success team. In this role, you will provide strategic support to customers, helping them through the onboarding process, offering training and assistance, and fostering long-term success. The ideal candidate will be a strong communicator, skilled at building relationships, and committed to delivering exceptional service.